E-commerce Operations Optimization
For this $2M eCommerce brand, I led operational improvements across fulfillment, marketing, and partner management—working with a global team across the USA, Egypt, Ukraine, and the Philippines. I streamlined core fulfillment workflows and implemented scalable SOPs that reduced friction and improved delivery speed.
To support growth, I introduced KPI tracking systems across departments, enabling better decision-making and performance visibility. I also designed and launched a fully automated affiliate program, handling strategy, onboarding flows, and technical implementation.
Additional contributions included SEO and website optimization, cross-functional coordination across CX, marketing, finance, and fulfillment, and vendor/contractor management to ensure consistency and accountability across all external collaborators.